1. Q: Can I get some samples? 
A: Yes,sample order is always available for quality check and test.

2. Q: What's the lead time?What is your terms of delivery?
A: It usually takes about 7-10 days for productions;Delivery available with EXW, FOB, CIF, DDU.

3. Q: What's your payment terms?
A: We accept Paypal,Credit Card,Bank Transfer or L/C,and all other secure payment terms.

4. Q: What's your warranty period?
A: We offer 2 years warranty,please contact us for details.

5. Q: Do you have the products in stock?
A: yes,we have some ebikes and scooters in stock,please contact us for details.

6. Q: Can I mix different models in one container?
A: Yes, different models can be mixed up in one full container. 

7. Q: How does your factory do regarding the quality control? 
A: Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and 100% tested before packing and shipping.

8. Q: What can you do regarding long-term cooperation?
A: 1. We could keep stable and consistent quality and reasonable price to ensure our customers benefit ;
    2. We know how to do business with foreign customers and what we should do to satisfy our customers. 


9.Q: How to contact with you?

Managing director: Mr. Harry Lei

Mobile: +86-150 8830 3375 

E-mail: info@thunderebike.cn

Wechat ID: harrylcg